Frequently Asked Questions
Insurance FAQ’s
Will my insurance cover my auto glass replacement or repair?
If you have comprehensive coverage you will only be responsible for your deductible.
Will filing an auto glass claim affect my insurance policy?
Insurance companies do not typically count auto glass damage as a claim on your policy. However not all insurance companies are the same, please refer to your policy or contact your agent and/or insurance provider to confirm your specific coverage.
Will all insurance companies waive my deductible if my windshield is repaired rather than replaced?
Most insurance companies cover auto glass repair at 100% coverage with no deductible, however not all insurance companies are the same, please contact your agent and/or insurance provider or refer to your insurance policy to confirm your coverage.
Do I need to contact my agent or insurance company before setting my appointment?
Not necessarily, we can assist you with that. We're experts at verifying coverage, filing the claim and handling all the paperwork.
General FAQ's
What payment methods can I use?
We accept cash, checks and all major credit cards.
What does my quote include?
Your auto glass quote includes the cost of the glass and labor as well as taxes and any fees or required supplies. Your technician will contact you in the event any additional charges apply before starting the work.
Are your technicians certified?
Yes, our technicians NGA (National Glass Association) Certified.
How fast will the auto glass job be completed?
Often, we can schedule your service for the very next day. To view the next available service appointment, please contact us.
How long will my auto glass repair or replacement take?
In most cases, windshield repairs can be handled in 30 minutes or less. Windshield replacements, however, will often take 60-90 minutes or less; we recommend that the vehicle is not driven for at least one hour after service is completed.
Will the technician call me before they arrive?
Yes, in most cases the technician will call before they arrive so you're expecting them.
Will keys to my vehicle need to be available for a mobile auto glass service?
Yes, the technician will need the keys to access your vehicle to confirm that all parts and options are working properly.
Can I drop off my vehicle?
Yes, on appointment basis only, please contact us to schedule a drop off.
Can a technician pick up my vehicle?
We currently do not offer pick up of your vehicle, but we are able to send a technician to you through our mobile service.
Will my vehicle be damaged during the auto glass repair or replacement process?
No, your vehicle should not be damaged during the repair or replacement. We use precautionary measures to ensure that no damage occurs during your auto glass service.
My rear-view mirror is attached to my windshield. Will the technician attach it to the new windshield?
Yes, our auto glass technicians will remove your rear-view mirror and attach it to your new windshield.
Will you replace any stickers on my windshield?
Yes, if possible. We will remove inspection stickers and other items affixed to your windshield and, if permitted by law, re-apply to the new windshield.
